How to register for online services
To register you will need to get a Patient Access registration letter from reception. When you collect the letter, you’ll need to take proof of identity (e.g. your driving licence or passport) with you. This letter contains your:
When you have a registration letter, use the steps below to set up your Patient Access account. You may want to use the computer in the waiting room for your first try. That way a receptionist can help you if you have any problems.
Go to https://patient.emisaccess.co.uk/Register. Or go to www.parkendsurgery.co.uk/ and click on Online services” on the home page.
This takes you to the Patient Access site. If you have never signed in before click on “Register”
Below the question ‘Have you received a registration letter from your practice’, select “Yes”.
This is where you enter the
These are found on the letter you got from reception.
TIP: You should only enter your NHS number if it is included on the registration letter. Leave the field blank if it is not.
Enter your name and date of birth and create your own password.
It should be longer than six characters and contain at least one number and one letter. Make sure it’s one you will remember. Tick the box if your agree to the terms and conditions and then click “Next”.
Then complete the security questions.
Make a note of the user ID that’s generated for you, as you’ll use this to sign in to Patient Access from now on. Now you have your user ID code and your password click “Sign in”. This takes you back to the first page.
Signing in to Patient Access Online Services
Enter your user ID code and your password on the right hand side
If you have never signed in before you need to register first. To register you will need to get a Patient Access registration letter from reception and follow the steps from the beginning of this guide.
How do I order a prescription?
Sign in to Patient Access (See above).
Click Request a repeat prescription.
Select the medication that you need a prescription for.
You can only request prescriptions for medication that your doctor has already prescribed for you. If you want to request a new item of medication, contact your practice separately.
If a message box is shown, you can type a message to go with your request.
Not all practices switch this feature on, so there may not be a message box.
Click Submit Request.
Check your request carefully, and then cancel, change or confirm it.
When you’ve confirmed a request, you can’t cancel or change it from Patient Access, so you’ll need to contact the practice directly if you need to make any changes.
When you go back to the list of medication on the homepage, you’ll see that each item you requested has a status beside it:
- If the status is Requested, this means that your request has been sent to the practice and is waiting for the practice to take action.
- If the status is Accepted, this means that the practice has accepted your request, but you might need to wait another two working days before you can collect your prescription. Different practices have different waiting times, so contact your practice if you need more information.
- If the status is Rejected, this means that the practice can’t give you the medication. Contact your practice for more information.
Note: If you have ‘Message your practice’ enabled, and your practice offer the repeat prescriptions service, you can ask for the option to request repeat prescriptions using the Services option in the Your details section. If you can’t see this section or the link, contact your practice.
How do I send a message?
Messages should not contain information about your conditions and medications, but can be used to update your practice about change of address, enquiries about travel vaccinations, etc
- Click Send a message in the Message section.
- Enter a subject and complete the text area.
- Click Send.
- Check the message and then select whether to send, cancel or amend the message.
Replies from your practice can be accessed from the Message section on the homepage.
How do I book an appointment?
When you’ve signed in to Patient Access, there should be should be an Appointments section on your homepage that lists all your future appointments. Above the list, you’ll see a link to Book an appointment.
Click Book an appointment. If you can’t see this section or the link, contact your practice.
Choose the type of appointment you want to book. All available appointments will be shown, but you can narrow down the list by doctor or gender.
Select the appointment you want, type the reason for the appointment (if required), and then click Book. You’ll then be able to print out the appointment or add it to your online calendar.
Go back to the Patient Access homepage to see the appointment you’ve just booked.
How can I see my medical record?
Yes, if have agreed to it with the practice. There should be a medical record section on the Patient Access homepage once you’ve signed in you will be able to see your Problems, Medications, Test results, Documents, Consultations, Immunisations, and Allergies.
If you type the wrong username or password three times, your account will be locked. This is a security measure to prevent unauthorised access. Your practice controls your account, so you’ll need to contact them and ask them to reset your details. When they do this, they’ll print a new registration letter which you’ll need to collect from the practice. Don’t forget to take proof of your identity with you when you go (e.g. your driving licence or passport).
This process takes longer to complete than resetting accounts for other websites you may use for shopping or social media. This is because your medical information is strictly confidential and owned by you, so your practice must be absolutely sure that only you or your carers have access to it.
I’ve forgotten my User ID
If you’re having trouble signing in to Patient Access, make sure you’re not trying to sign in using the details in your registration letter from the practice, as you need to use these to register your account first and make sure your CAPS LOCK key is not pressed by mistake, because your password is case sensitive. Also make sure you’re using your User ID, not the old Practice ID and Access ID numbers.
If you still can’t sign in:
- On the Patient Access homepage, click the User IDlink or go to https://patient.emisaccess.co.uk/Forgotten/UserId.
- Type your postcode.
- Select your GP practice.
- Click Next.
- Type your details.You must complete all the boxes marked with an asterisk*.
- Click Next.
You’ll receive an email with a reminder of your user ID.
If following message will be displayed:
“Unable to find a matching record at your practice. Please check the details you’ve entered and try again.”
The most common causes for this are:
- Your house name/number does not follow the same format as that entered by the practice. This is often caused where your address contains either a flat number and building number or house name and number. Try entering one of the details, rather than both.
- Your email address recorded at the practice is an old one. Only try entering the old email address if you still have access.
I’ve forgotten my password
If you’re having trouble signing in to Patient Access make sure you’re not trying to sign in using the details in your registration letter from the practice, as you need to use these to register your account first and make sure your CAPS LOCK key is not pressed by mistake, because your password is case sensitive
If you still can’t sign in and If you added security questions and answers when you set up your Patient Access account, and if you’ve given your email address and mobile number to your practice, you can use the steps below to reset your password yourself.
If you haven’t done both these things, you need to contact your practice and ask them to reset your password.
- On the Patient Access login screen, click the Passwordlink or go to https://patient.emisaccess.co.uk/Forgotten/Password.
- Type your details. You must complete all the boxes marked with an asterisk*.
- Click Next.
- Type your answers to the security questions.
- Click Next.
You’ll receive an SMS message with a code to your phone, and an email with a link.
- Click the link in the email.
- On the website, type the verification code from the SMS message to get a new password. If you still can’t sign in after following these steps, contact the practice and ask to reset your account.