The Park End Surgery

3 Park End, London, NW3 2SE, Tel: 020 7435 7282, Fax: 020 7794 2455, [email protected]

General Information


Our practice was originally established by Dr Shaw and Dr Day from premises in Thurlow Road. Over the years the practice has grown considerably in size and now looks after around 6500 patients. We moved in 1992 to our present premises which were originally a spectacle factory. Our premises, which include an extension where we carry out training, are spacious and well equipped and we offer the full range of services that you would expect in a modern general practice. We strive to be innovative whilst endeavouring to retain the core values of general practice.

As a training practice, we usually have three registrar doctors doing postgraduate training. Medical students from University College London and King’s College London receive training at our surgery.

We also have a practice nurse, health care assistants, counsellor, clinical psychologist, community mental health worker, drug support worker. Health visitors, midwives and district nurses work in the community and liaise closely with us.
The doctors are assisted by a team of reception and administrative staff who will offer help and assistance at all times.

Camden Clinical Commissioning Group (CCG) and NHS England (NHSE) 
Since the re-organisation of the NHS in April 2013, the previous Health Authorities have been wound up. All health services in Camden are now commissioned by Camden CCG: secondary care, community services, mental health services. However, GP Practices come under the control of NHS England and NOT the CCG.

Change of Address
It is important that you keep us up to date of any change in address or telephone numbers as incorrect information causes us problems if we need to contact you or make a referral. You can notify us direct online provided you are registered for on-line services or by using a form at reception.

Choose and Book
If you and your GP decide that you need to see a specialist for further treatment you can choose where to have your treatment from a list of hospitals. Please ask for a leaflet or contact NHS direct on or call 0845 4647.

Complaints /Suggestions
If you have any query or worry, please let us know. We are pleased to receive any comments in order to improve the services we provide to our patients. We are all here to help you. If you wish to do this informally, please use the suggestion box in reception. For formal complaints please telephone or write to Di Janus, the practice manager. If your complaint can not be resolved with the practice you may wish to contact NHS England.Email: [email protected]
Telephone: 0300 311 22 33 (this is charged as a local rate call)

Parking and Disabled Access
The surgery has a disabled entrance with lift access to the reception desk which may also be used by parents with pushchairs and prams.
There is one disabled parking bay at Park End which is for the use of disabled patients.
Unfortunately, due to fire and safety regulations there are no other parking facilities at the surgery. There are pay and display areas on South Hill Park.

End of Life Planning & bereavement

End of life care
Park End Surgery and their Patients’ Group recommend that patients consider planning to ensure that their specific wishes will be met towards, or at the end of their lives.

If the death occurs when we are open and the patient was recently seen by us and it was expected, a death certificate can normally be issued. The doctor will usually visit to confirm the death. You should then contact the funeral director and inform them that their services will be required. You will need to then take the death certificate to the Registrars’ office for the area in which the death took place. You should also take the deceased’s medical card if available. Take the green form to the funeral directors who will take over complete responsibility for arranging the funeral.If the death occurs out of hours and was expected, CAMIDOC will notify us and we will deal with the death certification procedure when we next re-open. You may contact the undertakers before the certificate is issued.In the event of an unexpected death, the doctor will need to notify the coroner. You will then be given further instructions.

Fit Notes
Workers who are off sick for longer than seven days will be issued with a Fit Note by their GP. Doctors will still be able to say that someone is not fit for work, but they will also be able to spell out aspects of jobs workers can still perform. The onus will be on employers to help staff to return to work in some capacity.

Out Of Hours Service
If you have a medical emergency outside of normal surgery hours you should telephone 111. Your emergency will be assessed and you will be routed to the most clinically appropriate healthcare service: an Urgent Care Centre or Harmoni (out of hours GP service). Please remember that this is an emergency service for problems that cannot wait until the surgery re-opens.
Over 75
All patients 75 years old or over will have a named GP

Private charges
The surgery charges a fee for all non-NHS services provided including private certificates and prescriptions, insurance claim forms, reports and passports and driving licence forms. Payment in advance by cash or cheque is required for all non-NHS services. Our current tariff of fees is clearly displayed in the surgery. Please allow seven days for completion of reports or claim forms. Please provide a stamped addressed envelope or indicate if you intend to collect the completed form from the surgery.Medicals for insurance, employment, fitness to travel etc, are by special appointment only. A fee will be charged for such appointments.

Training and education
We are a training practice, which means at times we have fully qualified doctors spending time with us to gain experience in general practice. As part of their training to become a GP, registrars and newly qualified hospital doctors are required to video some of their consultations or to be observed by a senior colleague. You will be asked for your consent, before and after the consultation, if you are happy to have your consultation recorded.
The Practice is regularly involved in teaching medical students. They learn a great deal by observing other doctors and seeing patients. However, your permission will always be requested before a student is present during your consultation.