Please allow two working days for your request to be processed.
Requesting a repeat prescription
To request a repeat prescription of a long-term medication, please either use the computerised request slip supplied with your prescription or make your request online. Both these methods are processed within 48 hours.
If you have lost your request slip or are not registered for online services, please put your request in writing, clearly indicating what you need and giving a contact telephone number. Requests may be:
1) Left with the receptionist (you may post requests through our letterbox if the surgery is closed).
2) Sent by post, enclosing a stamped addressed envelope where appropriate. Please allow seven
days to cover any postal delays.
3) Requested via our website www.parkendsurgery.co.uk or with online services if you have registered for this service.
Collection Of Repeat Prescriptions
Your prescription will be ready for collection after two working days.
To collect it you can either:
1. You can register at the Practice for electronic prescribing using ESP2. When you register you will be asked to nominate a specific pharmacy. You will then be able to have all your repeat prescriptions sent electronically to that chemist avoiding the need for a paper prescription. Certain items such as controlled drugs and creams need to be sent with a paper prescription.
2. Collect your prescription from the reception desk when the surgery is open.
3. Have it posted to you or a chemist of your choice if you have provided a stamped, addressed
4. Ask for it to be collected from certain local chemists by pre-arrangement.
If you have been given a private prescription by a consultant you have seen, the practice will be able to convert this into an NHS prescription if you were referred to that consultant by the GP in the practice, or by another consultant to whom you were originally referred. We will not issue medications without a clear written prescription or a letter detailing dosage from the consultant. Your GP must agree with the treatment as they take clinical responsibility for signing it. In some circumstances, your GP may not feel happy to do this and may refuse to issue the prescription, in which case you may be asked to book an appointment to discuss.
We are an NHS practice and you will need to wait in the usual way for the prescription to be issued. If you are not prepared to wait you can still take the private prescription to the chemist who will issue it privately. If a repeat is needed this may still be done under the NHS.
Not all Medicines are available as repeat prescriptions
We advise signing up to PatientAccess. This will allow you to track the status/progress of your repeat prescription order