The Park End Surgery

3 Park End, London, NW3 2SE, Tel: 020 7435 7282, Fax: 020 7794 2455, [email protected]


IMAG0119[1]Repeat prescriptions

Please allow two working days for your request to be processed.

Requesting a repeat prescription

To request a repeat prescription of a long-term medication, please either use the computerised request slip supplied with your prescription or make your request online. Both these methods are given priority as they are easy to process.

If you have lost your request slip or are not registered for online services, please put your request in writing, clearly indicating what you need and giving a contact telephone number. Requests may be:

1)    Left with the receptionist (you may post requests through our letterbox if the surgery is closed).

2)    Sent by post, enclosing a stamped addressed envelope where appropriate. Please allow seven
days to cover any postal delays.

3)    Faxed on 020 7794 2455.

4)    Requested via our website or with online services if you have registered for this service.

5)    Ordered using the electronic prescription management service Pharmacy2U for posting to you.
Please telephone 0870 787 6210 for further information and to register for this service.
Prescriptions can be ordered by their helpline or online and delivered free.

Prescription requests will not be taken over the telephone by our reception staff as mistakes can occur if requests are misunderstood.

Collection Of Repeat Prescriptions

Your prescription will be ready for collection after two working days.
To collect it you can either:

1. You can register at the Practice for electronic prescribing using ESP2. When you register you will be asked to nominate a specific pharmacy. You will then be able to have all your repeat prescriptions sent electronically to that chemist avoiding the need for a paper prescription. Certain items such as controlled drugs and creams need to be sent with a paper script.

2. Collect your prescription from the reception desk when the surgery is open.

3. Have it posted to you or a chemist of your choice if you have provided a stamped, addressed

4. Ask for it to be collected from certain local chemists by pre-arrangement.

5. If you have registered for the electronic prescription management service, provided by
Pharmacy2U, your medication will be posted to you by recorded delivery.

Please note that we are not able to fax completed prescriptions. Pharmacists will not accept faxed prescriptions.

Please respond to messages on your computerised prescription request slip and book an appointment when your medication review date is due.

Private prescriptions

If you have been given a private prescription by a consultant you have seen, the practice will be able to convert this into an NHS prescription if you were referred to that consultant by the GP in the practice, or by another consultant to whom you were originally referred. We will not issue medications without a clear written prescription or a letter detailing dosage from the consultant. Your GP must agree with the treatment as they take clinical responsibility for signing it. In some circumstances, your GP may not feel happy to do this and may refuse to issue the prescription.

We are an NHS practice and you will need to wait in the usual way for the prescription to be issued. If you are not prepared to wait you can still take the private prescription to the chemist who will issue it privately. If a repeat is needed this may still be done under the NHS.