On Line Access to Medical Records
You can now view your GP record online. You will be able to see information such as your medications, allergies, test results, immunisations, and illnesses.
You can also book and cancel appointments and order repeat prescriptions online.
Your GP record can be viewed on a computer, a tablet, or a smartphone, using a website or an app. This means that you can look at your GP record online
whenever you want, without needing to print it. Your GP online record is up-to-date and more secure than a printed version which could be lost or seen by others.
You can also look at your online record after your appointment to make sure you understood what your doctor or nurse told you.
Your GP record is written to help medical staff look after you. This means that sometimes you may not understand everything you see. If you find something you
don’t understand, you can go to the NHS Choices website - www.nhs.uk. NHS Choices is the NHS website for patients where you can look for information about illnesses, how to look after yourself, and find NHS services in your local area. If you have further questions about what you read, you can talk to your doctor or nurse.
In some cases, your GP may think it would not be good for you to look at your GP record online. If this happens, your GP will talk to you about it. It is up to your GP to decide if you should be allowed access to your online record. You cannot change information in your record yourself.
If you would like to start using online services, see the 'GP online services@ guide for more information www.nhs.uk/GPonlineservices’
We are improving the way we work with patients with long-term conditions.
We are improving the way we work with patients with long-term conditions
Patients living with certain long-term conditions will be encouraged to attend a Yearly Health Check. Long-term conditions are those that impact over a long period of time, such as diabetes and heart diseases.
Patients will receive personalised care and support from healthcare professionals from their general practice. This will cover things that patients say matter most to their health and wellbeing, from the best treatment for their condition, to wider things like employment, housing, and mental health.
Our goal is that by planning care together with care, patients will have the confidence to manage their health, reduce their risk of being admitted to hospital, and have a better quality of life.
Who is this for?
Initially, we will cover nine long-term conditions:
- Cardiovascular disease (for example, strokes, health failure, ischaemic heart disease, and peripheral artery disease)
- Hypertension (High blood pressure)
- Hyperlipidaemia (High cholesterol)
- Non-alcoholic fatty liver disease
- Atrial fibrillation
- Chronic kidney disease
- Chronic obstructive pulmonary disease.
In the future, we will look to expand this to cover more long-term conditions.
What can you expect?
If you have one of the long-term conditions listed above, you will be encouraged to have at least three check-ins per year. Each stage is described below for you:
- Attend your Check and Test Appointment
In your Check and Test Appointment, a health professional will carry out all the checks and tests you need to monitor and manage your long-term condition. You may be sent for a blood test and have other checks like a blood pressure check and weight check. We may discuss lifestyle factors such as smoking and exercise with you too.
If you need an interpreter, please let us know so we can arrange one for your appointment.
- Receive your test results and your Care Plan
After two to four weeks, you will receive your test results (by post, text, or email, however you prefer).
We will also send a blank document called a Care Plan.
A Care Plan is an agreement between you and your healthcare professional to help manage your health and support day to day. In your Care Plan, you can record things that are important to your health and wellbeing. This can include anything from your life, like employment, housing, or mental health.
A Care Plan covers:
- What is important to you and the goals you have
- How to get the most out of your medication
- The care and support you need from others
A healthcare professional will review your Care Plan with you in your Discussion Appointment. You can start filling out your Care Plan before your appointment or you can fill it during your appointment.
- Attend your Discussion Appointment
You will then be invited to a Discussion Appointment with a healthcare professional. This may be another team member (such as a nurse, health care assistant, pharmacist, social prescriber link worker) who is best placed to support your care and can spend more time with you. This appointment will take around 30 minutes.
You can discuss your long-term conditions, test results, treatment, and anything else that is affecting your health, from housing to employment. Together we will look at what matters most to you and agree some goals. Your Care Plan will be updated with what has been agreed.
- Attend your Follow-Up Appointment
Three to six months later, you will be invited to a Follow-Up Appointment. This will last up to 15 minutes and is an opportunity to update your Care Plan with a healthcare professional, considering what is going well and where you may need more support. You may have more than one Follow-Up Appointment in a year.
Watch the short film below to see an example of a patient’s journey through the key stages of the process and help you understand what to expect from your Yearly Health Check.
With subtitles - https://youtu.be/2uNlBbuHflY
Without subtitles - https://youtu.be/FhTbMDLpMQ0
How will I be contacted if this is for me?
We will contact you via text, phone call, or letter to organise your appointments. We will contact patients over the year so please do not worry if you do not hear from us right away. If you are concerned or have questions, please contact us.
Are you registered for online services either via the NHS App or Patient Access but cannot see test results or other aspects of your medical record?
Complete and submit the Application for Online Services Form so that your record can be updated.
Extended Access Service
Extended access service appointments are available and can be booked directly outside of surgery hours. Please book appointments via the surgery reception team during our regular opening hours or via the telephone number below when we are closed:
Extended Access Service Number: 0207 428 5701
Mon-Fri : 18:30-20:00
We value your feedback
The Friends & Family Test (FFT) was introduced by NHS England in 2013 as a method of learning whether patients would recommend healthcare services to friends and family if they were to need similar care or treatment. This feedback is used to inform decision-making and choice for patients and to highlight good practices and areas where improvements can be made. We would like to know more about your recent experiences of our service. Please complete the following survey clicking on the link: https://www.surveymonkey.co.uk/r/MQ3K9KQ
Tackling abuse: Supporting general practice
At Park End we offer face-to-face, video and telephone appointments to make sure you get the right care from the right person.
We remain open and are grateful for your patience as we continue to deliver the largest vaccination programme in the history of the NHS whilst supporting our patients. We are however unfortunately experiencing increasing situations where patients are not treating staff with respect and courtesy. This is unacceptable our staff are here to help, and abuse will not be tolerated.
We know these are challenging times for everyone. As restrictions ease – please be kind as we work differently to protect our patients and staff and help stop the spread of Covid-19.
Your Data – Important Information
General Practice Data for Planning and Research - Important Information
Patient data from GP medical records kept by GP practices in England is used every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care. The NHS is introducing an improved way to share this information - called the General Practice Data for Planning and Research data collection. NHS Digital has been directed by the Secretary of State for Health and Social Care to collect and analyse data from GP practices for health and social care purposes including policy, planning, commissioning, public health and research purposes.
If you DO NOT want your identifiable patient data (which will be pseudonymised) to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out (https://digital.nhs.uk/about-nhs-digital/our-work/keeping-patient-data-safe/how-we-look-after-your-health-and-care-information/your-information-choices/opting-out-of-sharing-your-confidential-patient-information) or a National Data Opt-Out, (https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/) or both. These opt-outs are different and they are explained in more detail on the link below.
Type 1 Opt Out:
The collection of data will start on 1st July, 2021 so if you DO NOT want your data to be shared with NHS Digital please complete the Type 1 Opt Out Form and forward it to the Practice by 23rd June, 2021.
Covid Vaccinations Guide
The British Society for Immunology has produced a guide on vaccinations for Covid-19 which explains how vaccines work and answers common questions as well as providing up-to-date information on the current approved Covid-19 vaccination in the UK. The guide can be accessed by going to guide to vaccinations for COVID-19.
How to access your COVID-19 vaccination status - Information Update from the UK Government
Through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. It is recommended that you register with the app before booking international travel.
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you.
This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.
Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.
Further information can be found https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad.
Online Services are available for patients to:-
- View and order repeat medications
- view your medical record
- book and cancel appointments (currently switched off in practice due to current Covid Response)
- Submit an eConsult
Find out more and download the NHS App here: www.nhs.uk/app
Proxy Access is also now available which allows parents, family members and carers to access health services on behalf of other people. For example, children, dependants you care and relatives. For more information, please click here